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Shipping & Returns

Shipping & Refund Policy

Print Books

If your book arrives damaged or with a defect, please contact us via our libros@isapanama.org email address within 10 days of delivery. An order for a print book can be cancelled within an hour of it being placed. After that period, we cannot grant refunds or cancel orders or accept returns, except as expressly described in this return policy (ie, the book arrives damaged or with a manufacturing defect) .

After verification that the book actually has been delivered in poor condition, you will be sent a new book, in perfect condition, the same title as the defective. Under no circumstances the book will be replaced for a different title.

eBooks

eBooks are not subject to the one hour cancellation policy the 10 days return policy applies to print books only. we don't grant refunds or have the ability to cancel eBook orders.

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