Exam Procedures

Your exam invitation, or Notice to Schedule (NTS), email from Meazure Learning will have links for you to check your computer system. If you take your exam online, it is important to verify that your computer meets the minimum requirements and that you have reliable access to the Internet. An internet connection disruption will suspend the exam session. 

IMPORTANT: If taking the exam online, you must use a computer on which you have full admin access.

Requirements:

• You must be alone in the room throughout the test
• You are required to have a webcam installed on your exam workstation
• PC computers are recommended; however MACs are also acceptable
• Chromebooks, tablets, iPads, dual/multiple monitors, and projectors are not permitted to be used as a testing device
• Your computer must meet the system and equipment requirements listed here

Additional Resources

• Preview the Candidate Experience with ProctorU
• Browse the ProctorU Resource Center 

​If you have computer system questions after following the instructions provided by Meazure Learning's schedule confirmation email, please contact Meazure Learning at +1 919-572-6880 or candidatesupport@meazurelearning.com.

Note: Meazure Learning, Scantron, and ProctorU are all one-and-the-same organization.

• Your valid, government issued photo ID (e.g., driver's license, passport, state-issued ID card) 
• The printed exam confirmation notice you received from Meazure Learning
• No other items can be brought into the exam environment 
  • A calculator and any other necessary resource materials will be provided on the computer for those taking the exam electronically
  • No reference material will be allowed in any test room
  • Please note that storage space will be limited

For all CCST level exams, Units Conversion Tables will be provided to candidates in either paper format (paper/pencil exams) or accessible within the electronic test interface for reference during the exam. Click here to review the Units Conversion Tables.

It is important to be certain when selecting the method and time you want to take the exam. You may incur fees if you change the time and method of testing. Exams must be scheduled in advance as follows: 

• Candidates in the United States and Canada: you must submit your scheduling request at least two calendar days prior to your desired exam date
• Candidates in other countries: you must submit your scheduling request at least five calendar days prior to your desired exam date

If you are within your exam window or eligibility period, you may reschedule your exam appointment before the online and test center reschedule cut-off times via the online exam scheduling system. If you are outside your exam window and want to request an extension, please contact certifications@isa.org.

Changing from online exam to another online exam

There is no rescheduling fee. However, it must be changed no less than 24 hours prior to the scheduled appointment date and time.

Changing from online exam to test center exam

There is no rescheduling fee. However, it must be changed at least 24 hours in advance of the scheduled appointment. Additionally, you must reschedule the new appointment no less than two calendar days in advance of the new appointment at a Meazure Learning test center.

Changing from test center exam to another test center exam

You will incur a rescheduling fee of 50 USD. Rescheduling fees are payable to Meazure Learning via a secure e-commerce site (credit card). The reschedule cut-off time is no later than two calendar days prior to the exam appointment. Additionally, if you are scheduling a new online exam appointment, it must be done no less than 24 hours prior to the new appointment date and time.

Reschedule Fees:

CAP Associate and CST Associate:

• ISA members: 76 USD
• Non-members: 95 USD

All other Certificate Programs:

• ISA members: 120 USD
• Non-members: 150 USD

CAP Certification Program:

• ISA members: 108 USD 
• Non-members: 135 USD

CCST Certificate Programs:

• ISA members: 116 USD
• Non-members: 145 USD

You can cancel an exam through Meazure Learning's online exam scheduling system.

• Online exam appointments must be cancelled no less than 24 hours prior to the scheduled appointment date and time. There is no cancellation fee
• Exam center appointments must be cancelled no less than two calendar days prior to the scheduled testing appointment. There is a cancellation fee of 50 USD payable to Meazure Learning via a secure e-commerce site (credit card)

You may retest as many times as needed, if you do not pass or if you miss your scheduled exam, within your exam window or eligibility period. However, there is a fee each time that is payable to ISA. If you need to retest or have missed your exam, you must submit a request to certifications@isa.org.

If a candidate fails their exam, they may retest as many times as needed within their 12-month certification exam window or six-month certificate eligibility period. There is a fee each time retesting is needed. If a candidate does not pass the exam within the program exam deadline, the applicant must reapply for that certification or register again for the certificate course to sit for the exam.

If you fail to appear for a scheduled exam or arrive more than 15 minutes after the scheduled start time, you will be considered a no-show and forfeit your exam. However, you may retake a missed exam by paying a rescheduling fee to ISA if you are within your exam window or eligibility period. To request a rescheduled exam, email certifications@isa.org with your request. See exam procedures section #4, Rescheduling an Exam, for reschedule fee costs.

You may qualify for an exception if you meet certain conditions and submit documentation to Meazure Learning no later than five calendar days after the scheduled exam appointment. If the exception is approved, there will be a no-show exemption fee of 50 USD payable via secure e-commerce (credit card) and collected by Meazure Learning. Please contact Meazure Learning by phone at +1 919-572-6880 or email candidatesupport@meazurelearning.com for more details.
 

All ISA certification exams are closed-book and have multiple choice questions.  We apply a modified Angoff Method to determine the pass point for each exam (learn more about the modified Angoff Method below). Our certification exams last between 3 and 4 hours and our certificate exams last two hours.

ISA does not provide a passing score; you are only notified whether you passed or failed. If you fail an exam, you will receive a score report that lists the domains and indicates the percentage of questions answered correctly within each domain. Note that the percentages are not used to calculate a candidate’s passing score.

You will see your exam results on the screen at the completion of the exam. You will also receive your exam results immediately via email from (candidatesupport@meazurelearning.com). If you do not receive an email containing your results within 24 hours, please contact Meazure Learning by phone at +1 919-572-6880 or email candidatesupport@meazurelearning.com for assistance. 

If you pass your exam, you will receive an email containing a digital badge from isa_badges@isa.org within one business day of completing the exam. To access, manage, and/or share your secure digital badge, use your email address and password to enter your BadgeCert portfolio. If it is the first time accessing your portfolio or if you have forgotten your password, click “Request new password?” on their login page to create your password. More information about using your digital badge can be found here.

Be advised that we update our databases and systems with the previous month’s exam data in the first part of the following month.  ISA will update your credential status on the “My Credentials” tab from your ISA account and in ISA's Credential Directory within the first ten (10) business days of the following month you took your exam.

Modified Angoff Method

The modified Angoff Method uses expert judgements to determine the difficulty level of the exam. The easier the exam, the higher the pass point. Likewise, the more difficult the exam, the lower the pass point. The following is a basic outline of the modified Angoff Method (some details have been omitted):

• A group of subject matter experts (SMEs) independently rate each exam question within a given form of the exam. The ratings are defined as the probability, or likelihood, that an acceptably (minimally) competent person with the requisite education and experience will answer the question correctly. An acceptably (minimally) competent person is defined as someone who adequately performs all job functions safely and requires no further training to do so.
• The SMEs review each exam question as a group. A statistical consensus is reached for the difficulty rating of each exam question.
• After the data is refined, the final step is to calculate the mean, or average, of all the exam question ratings. This becomes the overall pass point estimation.